Shipping Policy
Please be patient, shipping times might be a little longer during the holidays.
Free ground shipping on orders over $75.
Free priority shipping on orders over $100.
Flat rate of $9.99 for priority shipping on orders under $100.
Orders accepted within the United States and Puerto Rico only.
Order Processing:
In most instances, orders submitted before 8am PST will be dispatched on the same day. For orders placed after 8am, they will typically be shipped the following day, except when ordered on a Friday, in which case your order will be shipped the following Monday. If you happen to place your order over the weekend (Friday through Sunday), please allow for additional processing time. It’s important to note that this estimate does not include the actual shipping duration, which will be specified when you select your shipping option during checkout. We are committed to expediting order fulfillment to the best of our abilities. Please be aware that our shipping schedule may experience slight delays during exceptionally busy periods, such as sales events and the holiday season.
Shipping Methods:
We utilize USPS, FedEx and UPS as our primary shipping carriers for all packages.
For USPS orders, please be aware that they are processed and shipped on USPS business days, which include Monday through Saturday. It’s important to note that all our shipping methods operate exclusively on business days, which are Monday through Friday.
Delivery Times:
Once your order has been processed for shipment, you will receive an email confirmation containing tracking details. Orders eligible for our complimentary shipping offer will be dispatched via USPS First Class or USPS Priority Mail for larger orders. Typically, you can expect delivery within 2 to 8 business days from the date of order processing. USPS Priority Mail shipments usually arrive within 2 to 4 days after being shipped. It’s important to keep in mind that USPS shipping times are not guaranteed.
Due to the high volume of packages handled by USPS, please be patient as tracking information may not be updated for several days. Updates may only occur once your package reaches your local USPS sorting facility, transit location, or post office. While USPS generally provides reliable and prompt service, occasional errors and delays may arise. Any issues resulting from or cause by USPS are not the responsibility of KANHA and should be addressed by contacting USPS using the information provided below:
USPS® Customer Service Call 1-800-ASK-USPS® (1-800-275-8777) to initiate a claim
Service Hours: Monday – Friday 8 AM – 8:30 PM EST, Saturday 8 AM – 6 PM EST
Once an order has been shipped, we relinquish control over the delivery timeline. Multiple factors can influence shipping times, including weather conditions, postal courier errors, and other variables. Rest assured that we will dispatch your order in accordance with the timelines specified above.
State Laws:
Every consumer is obligated to adhere to both state and local regulations.
Shipping Rates:
All alternative shipping methods and associated rates will be displayed during the checkout process when you place your order. If you encounter the message “No shipping rates available for your area,” it signifies that we are presently unable to deliver to the address or location you’ve specified.
Please be aware that we do not currently ship to the following states: AK, CA, CO, CT, DE, HI, ID, IL, KY, MA, MT, OR, UT, VA. We do not ship internationally. For further details, please reach out to our Customer Support Team at info@kanhalife.com.
Back Orders:
In the rare event that a product from your order becomes unavailable, we will make an effort to reach out to you to discuss a suitable replacement item. Alternatively, if deemed appropriate, we may choose to remove the unavailable item from your order and process a refund to your credit card or the original method of payment.
Damaged or Missing Products/Order:
If you receive your order and encounter any issues such as product damage, incorrect flavors, or similar concerns, please take a photograph of the affected products promptly. Please email these photos along with a brief description of the issue to info@kanhalife.com. Our team will promptly assist you in resolving the matter.