Refund & Return Policy
We do not accept returns of any kind. Please make sure you are checking your order before placing it as all sales are final.
Refunds are only available to products that are damaged, defective or missing.
For Damaged or Missing Products/Order:
If you happen to receive your order and encounter issues such as product damage, incorrect flavors, or any other problems, please take a photograph of the affected products without delay. Following this, send the images along with a brief description of the issue, including the order number to info@kanhalife.com. Our team will promptly assist you in resolving any problems.
Canceling an Order:
Orders cannot be canceled once they are placed. Please double check your order information before submitting your payment.
Refunds:
If you wish to request a refund, kindly get in touch with our customer service department to discuss any product-related issues you may be experiencing.
info@kanhalife.com
If your request is approved, your refund will be processed, and the corresponding credit will be applied automatically to your original method of payment or credit card.
Late or Missing Refunds
Refunds are ordinarily processed within 7-10 business days. If you have not received your refund as expected, please follow these steps:
- Double-check your bank account to ensure the refund has not been deposited.
- Contact your credit card company, as it may take some time for the refund to be officially posted on your account.
- Reach out to your bank, as there may be a processing period before the refund appears in your account.
If you have completed these steps and have still not received your refund, please do not hesitate to contact us at info@kanhalife.com for further assistance.
Shipping Fee:
We do not offer refunds for the priority shipping fee. All priority shipping orders get 2-day shipping. We ship out all priority shipping orders within 1 to 2 business days. Once it is with the mail carrier, the timing of delivery is outside of our control.
Sale Items:
Refunds are applicable exclusively to regular-priced items; unfortunately, sale items cannot be refunded.
Exchanges:
We exclusively offer replacements for items that are defective or damaged. Should you need to exchange an item for the same one, contact us via email at info@kanhalife.com.